Privacy Policy

Effective Date: July 27, 2025
Last Updated: July 27, 2025

Fivewalls Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website https://fivewalls.io, communicate with us, or interact with our services.

1. Who We Are

Fivewalls Inc.
312 W. 2nd St #1668
Casper, WY 82601
United States
Contact us

We are a U.S.-based C-Corp offering B2B services including:

  • Custom Slack and Microsoft Teams app development
  • Web and mobile app development
  • IT consulting and outstaffing
  • Educational content and case studies

2. Information We Collect

We may collect and process the following personal data:

  • Contact Data: Name, email, company name, message (via contact form)
  • Marketing Data: Email preferences for future newsletters
  • Technical Data: IP address, browser type, device data
  • Performance Data: anonymized metrics about site performance and user experience (e.g., Core Web Vitals, page load times) collected via Vercel Speed Insights
  • Usage Data: Site interactions and page visits
  • Cookie Data: See our Cookie Policy

We do not collect data from children under 18 and do not allow account creation on our site.

When you subscribe to our newsletter, we collect your email address for the purpose of sending you updates, resources, and promotional content. We use a double opt-in process to confirm your consent: after entering your email, you will receive a confirmation message with a link you must click to finalize your subscription. You can unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.

When you contact us through our website forms, we collect the information you provide, such as your name, email address, company name, and the content of your message. This information is used solely to respond to your inquiry and provide support. Form submissions are stored securely in our content management system (Payload CMS) hosted on Vercel infrastructure, with database storage via MongoDB Atlas.

Notice at Collection (California and Other U.S. States)

We collect personal data as described above for the purposes listed in this policy. We do not sell or share your personal information. For more details, see Section 4 and Section 5.

3. Legal Basis for Processing (GDPR/UK GDPR)

We process your data under the following legal bases:

  • Consent – for newsletters and non-essential cookies
  • Contract – to respond to service inquiries
  • Legitimate interests – to analyze traffic and improve services
  • Legal obligation – to comply with regulatory requirements

For newsletter subscriptions, the legal basis is your explicit consent (Article 6(1)(a) GDPR), confirmed through our double opt-in process.

For contact form submissions, the legal basis is either performance of a contract or steps taken at your request (Article 6(1)(b) GDPR).

4. How We Use Your Information

We use personal data to:

  • Communicate with you when you contact us
  • Provide and improve our services
  • Analyze site performance (via Google Analytics and Vercel Speed Insights)
  • Send future newsletters (with your consent)
  • Comply with legal and regulatory obligations

5. Data Sharing and Sub-Processors

We may share your data with:

  • Service providers (e.g., hosting on Vervel, database via MongoDB Atlas, Hubspot)
  • Analytics tools (e.g., Google Analytics, Vercel Speed Insights)
  • Contractors (e.g., in the EU or Ukraine, under NDAs and DPA terms)
  • Authorities if required by law

We use third-party providers to manage and send our newsletters. Currently, we use HubSpot as our email marketing service. HubSpot processes your email address and subscription preferences exclusively for sending newsletters on our behalf, under GDPR-compliant terms and a Data Processing Agreement.

We do not sell your personal data.

6. International Data Transfers

If you are in the EU/EEA, UK, or other jurisdictions with data protection laws, your data may be transferred to countries outside your jurisdiction, including the U.S. and Ukraine. We ensure such transfers comply with legal safeguards, including Standard Contractual Clauses (SCCs).

7. Cookies and Tracking

We use CookieChimp to manage cookie consent. Categories include:

  • Essential – necessary for website operation
  • Analytics – to understand user behavior
  • Marketing – to support future campaigns

Vercel Speed Insights operates without cookies, but it collects anonymized performance data (e.g., loading speed, Core Web Vitals) to help us monitor and improve the website. This data is not linked to individual users.

You may change preferences anytime using the “Cookie Preferences” link in our footer. See our Cookie Policy for full details.

8. Your Privacy Rights

If you are located in the EU/EEA or UK, you may also contact your local data protection authority if you believe your rights have been infringed. You can find contact details of EU data protection authorities here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.

We are in the process of appointing an official EU/UK representative in accordance with GDPR Article 27. In the meantime, EU/UK residents may exercise their rights or raise concerns by contacting us directly via our contact form.

Under GDPR and UK GDPR:

  • Right to access, correct, or delete your data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent

Under CCPA/CPRA (California) and other U.S. privacy laws:

  • Right to know what we collect and share
  • Right to request deletion
  • Right to opt out of selling/sharing (we don’t sell or share)
  • Right to non-discrimination for exercising rights

For Canadian Residents:

You may request access to your personal data held by us and request correction of any inaccurate or incomplete information, as permitted under PIPEDA.

How to Exercise Your Rights

To exercise any of the rights described above, please submit your request via our contact form. We may need to verify your identity before processing your request.

9. Data Retention

We retain personal data only as long as needed for the purposes described or as legally required. Retention depends on the data type and processing purpose.

Contact form submissions are retained for up to 12 months for follow-up and record-keeping purposes, unless a longer retention period is required by law. Newsletter subscription data is retained until you withdraw your consent by unsubscribing.

10. Data Security

We implement industry-standard security practices to protect your data, including access controls and encryption where applicable. However, no internet transmission is 100% secure.

11. External Links

Our site may link to third-party sites. We are not responsible for their content or privacy practices.

12. Children's Data

We do not knowingly collect data from individuals under the age of 18.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or your data rights, please reach out via our contact form.

Do Not Sell or Share My Personal Information

We do not sell or share your personal data for cross-context behavioral advertising, as defined under the California Consumer Privacy Act (CPRA) and similar U.S. state laws. You may contact us at any time to confirm this or raise concerns via our contact form.